Sodexo Personal Account

In a highly competitive market, Sodexo is aiming to increase user engagement and loyalty through personalized user-experience.

Sodexo has been aiming to create a single platform where clients could easily view their account balance, check transactions and access information about expiring credit and daily limits. Cooperation between Sodexo and ADAMAPP started in 2017 and continues to this very day with ongoing maintenance services, the addition of new features, improved speed and UX design.

ADAMAPP has been developing a user-friendly mobile app for personal account management focused on Sodexo benefit card users. The app provides account balance, transaction and daily limit overviews as well as special features that support customer loyalty.

Additionally, ADAMAPP implemented customized push notifications targeted at selected groups or individual users for personalized communication. Marketing communication has also been integrated into the app through the Storyly.io widget, which serves as a marketing tool for visual content similar to Instagram or Facebook stories. This feature allows each user to have customized advertisements or promotions. By providing a more personalized user-experience, Sodexo was able to increase user-engagement and loyalty. The application's innovative features, such as the map and push notification system, helped make the user journey more seamless and enjoyable. Sodexo's commitment to providing a superior user-experience has paid off by setting a new standard for themselves in the market.